Terms and conditions of the online shop www.inflorita.cz/eshop

Details of the seller:

INTEGRA METAL SYSTEMS s.r.o.
Registered office: Řecká 1289, 250 81 Nehvizdy
CIN: 262 06 528
TIN: CZ26206528
Mail: inflorita@inflorita.cz
Tel.: +420 271 743 400
Company registration at: Municipal Court in Prague, Section C, File 79675

  1. Introductory provisions

    1. These terms and conditions (hereinafter referred to as "terms and conditions") of the trading company INTEGRA METAL SYSTEMS s.r.o., with a registered office Řecká 1289, 250 81 Nehvizdy, CIN: 26206528, TIN: CZ26206528 (hereinafter referred to as the "Seller") govern the mutual rights and obligations of the parties arising in connection with or based on a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural or legal person (hereinafter referred to as the "Buyer") through the Seller's online store. The online shop is operated by the Seller on the internet address www.inflorita.com/en/eshop, through a web interface (hereinafter referred to as the "store's web interface").
    2. The Terms and Conditions do not apply to cases where a person who intends to purchase goods and services (hereinafter generally referred to as "goods") from the Seller is acting in the course of ordering goods within the scope of his/her business activity, i.e. is not a consumer within the meaning of Act No. 634/1992 Coll., on Consumer Protection.
      The rights and obligations between the Seller and the Buyer, who is not a consumer, are governed by Act No. 89/2012 Coll., the Civil Code, as amended, and the provisions of § 2158-2174 of the Civil Code do not apply.
    3. The provisions of the terms and conditions are an integral part of the purchase contract and are drawn up in the Czech language. The purchase contract can only be concluded for the delivery of goods in the territory of the Czech Republic or the Slovak Republic.
    4. The Seller may change or supplement the wording of the Terms and Conditions. The current version of the Terms and Conditions will always be published at www.inflorita.com/ in text form. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

  2. User account

    1. Purchase of goods through the online store www.inflorita.com/en/eshop/ is possible through the registration of the buyer or without his registration.
    2. When the buyer registers on the seller's website, the buyer chooses a login password, which is then used to log into his user interface, through which he can order goods of his choice. However, it is also possible to order the goods without registration directly from the web interface of the shop (so-called quick purchase).
    3. The buyer is responsible for the accuracy and timeliness of the data provided when ordering goods.
    4. The Buyer acknowledges that the user account may not be available continuously, especially with regard to necessary maintenance of hardware and software equipment of the Seller or third parties, or technical failures, etc

  3. Conclusion of the purchase contract

    1. The store's web interface contains a list of goods and services (transportation) offered for sale by the seller and their prices.
    2. Ordering goods is possible via the order form on the web interface of the store. The order form contains in particular information about:
      • the ordered goods and services and a description of their main characteristics (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),
      • the price and quantity of the goods and information about the costs associated with the delivery of the goods,
      • the method of payment for the purchase price of the goods, information about the requested method of delivery (hereinafter collectively referred to as the "order").
    3. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, including for the purpose of correcting errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "send order" button, and the condition for sending is the consent to these general terms and conditions. The Buyer's order is considered a proposal to conclude a purchase contract. The purchase contract is concluded by accepting this proposal, namely by a binding confirmation of the order from the Seller delivered to the Buyer's email address specified in the order. The provisions of § 1732 para. 2 of the Civil Code are expressly excluded.
    4. The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs, etc.), to ask the Buyer for additional confirmation of the order (by e-mail, in writing or by telephone) before the start of performance.
    5. The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially with persons who have previously materially violated the purchase contract (including the terms and conditions).
    6. The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (costs of Internet connection, costs of telephone calls) are a separate and voluntary expense of the Buyer according to the terms and conditions agreed upon with the providers of these services.
    7. Ownership of the goods is transferred to the Buyer only upon full payment of the purchase price and acceptance.
    8. The goods are delivered without decorative accessories, with which they may be depicted, unless expressly stated otherwise.

  4. Price of goods and payment terms

    1. The prices of the offered goods are stated including value added tax and all related fees.
    2. Together with the purchase price, the buyer is obliged to pay the seller any costs associated with the delivery of the goods.
    3. The payment of the purchase price can only be made by one selected payment method for the entire order.
    4. Any discounts on the price of the goods cannot be combined with each other, unless otherwise specified by the seller.
    5. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:
      • by bank transfer
      • by payment card
      • on delivery
      • in cash
    6. The web interface of the store also contains information about the costs associated with the delivery of goods in the Czech Republic and the Slovak Republic.
    7. The payment gateway provider is the company Comgate, a.s., Gočárova třída 1754 / 48b, Hradec Králové. Send any complaints or questions about payments to e-mail: platby-podpora@comgate.cz or phone:+420 228 224 267. Information about payment methods - payment process: bank transfer, card payment.

  5. Order cancellation

    1. The buyer has the right to cancel (revoke) his order by written notice sent to the seller's business address or by e-mail to the seller's electronic address: inflorita@inflorita.cz if the purchase price has not yet been paid and the goods have not yet been handed over for transport or delivered upon personal collection.

  6. Withdrawal from the purchase contract

    • The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract, among other things:
      • for the supply of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the entrepreneur and which may occur during the withdrawal period
      • on the delivery of goods that have been modified according to the wishes of the buyer or for his person,
      • on the delivery of goods that have been irretrievably mixed with other goods after delivery.
    • Unless it is a case specified in Article 6.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract within the meaning of the relevant provision of the law, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of § 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. In the withdrawal from the purchase contract, the buyer must indicate the order number and the account number for the refund. To withdraw from the purchase contract, the buyer can use the sample form available on the website of the e-shop www.inflorita.com - withdrawal from the contract.The buyer can send the withdrawal from the purchase contract, among others, to the address of the seller's business premises or to the seller's e-mail address:inflorita@inflorita.cz.
    • In the event of withdrawal from the purchase contract according to Article 6.2 of the Terms and Conditions, the purchase contract shall be cancelled from the beginning. The goods must be returned by the Buyer to the Seller within fourteen (14) days from the delivery of the withdrawal from the purchase contract to the Seller. The goods must be returned to the Seller undamaged and unworn, in an unused condition, and, if possible, in the original packaging. If the Buyer withdraws from the purchase contract, the Buyer shall bear the costs associated with returning the goods to the Seller, even in the case where the goods cannot be returned by regular mail due to their nature. The Seller hereby informs the Buyer, pursuant to § 1820 paragraph 1, letter g) of the Civil Code, that the maximum costs are estimated at CZK 1,000. The costs associated with returning the goods also include the costs of returning the goods to their original condition if the goods have been damaged or show signs of wear and tear, if the value of the goods has been reduced as a result of handling the goods in a manner other than that necessary to familiarize yourself with the nature and properties of the goods, including their functionality.
    • In the event of withdrawal from the contract pursuant to Article 6.2 of the Terms and Conditions, the Seller shall return to the Buyer all funds received from the Buyer under the contract, in particular the purchase price and the costs of delivery of the goods, without undue delay, no later than 14 days from the Buyer's withdrawal from the purchase contract pursuant to Article 6.2 of the Terms and Conditions; however, the Seller is not obliged to return the funds to the Buyer before the Buyer hands over the goods to him or proves that he has sent the goods to the Buyer. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall return to the Buyer only the costs of delivery of the goods in the amount corresponding to the cheapest method of delivery offered. The Seller shall return the funds to the Buyer in the same way as it received these funds from the Buyer; with the Buyer's consent, the Seller shall also return the funds in another way. The Seller, within the meaning of § 1820, paragraph 1, letter a h) informs the buyer that if the provision of the ordered service (e.g. transport) has already begun, the buyer is obliged to pay the price for the provision of these services, or a proportional part thereof, in the event of withdrawal from the contract.
    • In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.

  7. Transportation and delivery of goods

    1. Delivery of goods takes place within the Czech Republic and the Slovak Republic. Delivery of ordered goods will take place within the delivery period, which is 7-14 days. The delivery period begins on the day the seller confirms the buyer's order. In the case of payment by bank transfer, the delivery period begins on the day the agreed purchase price, including related fees, is credited to the seller's account.
    2. The buyer is entitled to choose one of the following delivery methods:
      • personal collection at the branch
      • via the parcel delivery company PPL, if the parcel weighs up to 30 kg and does not exceed 120 cm.
      • via the parcel delivery company, if the package weighs more than 30 kg.
    3. The method of delivery of the goods is determined by the buyer. If the method of delivery is agreed upon at the buyer's request as personal collection, the buyer bears the risk and any additional costs associated with this method of delivery.
    4. If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If the buyer does not take over the goods upon delivery by the seller, the seller is entitled to demand a fee for the completed delivery of the goods according to the valid prices and is further entitled to withdraw from the purchase contract.
    5. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method, according to the actual costs paid to the selected transport company.
    6. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier. By signing the delivery note, the buyer confirms that the shipment of goods met all conditions and requirements, with the proviso that any later complaint regarding damage to the packaging of the shipment may not be taken into account.

  8. Liability for defects, warranty.

    1. The rights and obligations of the contracting parties regarding the seller's liability for defects, including the seller's warranty liability, are governed by the relevant generally binding regulations (in particular the provisions of § 1914 et seq., § 2099 et seq. and § 2165 et seq. of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended). Complaints can be submitted in writing via the postal services operator to the address of the seller's registered office, by email to the seller's email address: inflorita@inflorita.cz or personally at the seller's shop.
    2. The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. The Seller shall be liable in particular within the meaning of § 2161 of the Civil Code.
    3. If a defect appears within six months of receipt, the goods shall be deemed to have been defective upon receipt. The buyer is entitled to assert the right to claim for a defect that occurs in consumer goods within twenty-four months of receipt.
    4. If the defective performance is a material breach of contract, the buyer has the right (a) to have the defect remedied by delivery of a new item without defect or delivery of a missing item, (b) to have the defect remedied by repair of the item, (c) to receive a reasonable discount on the purchase price, or (d) to withdraw from the contract. The buyer shall notify the seller of the right he has chosen at the time of notification of the defect or without undue delay after notification of the defect. The buyer may not change the choice made without the seller's consent; this does not apply if the buyer has requested the repair of a defect which proves to be irreparable. If the seller fails to remedy the defects within a reasonable period of time or notifies the buyer that he will not remedy the defects, the buyer may demand a reasonable discount on the purchase price in lieu of remedying the defect or may withdraw from the contract. If the buyer does not exercise his right in time, he has rights as if it were an insignificant breach of contract.
    5. As long as the buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, the seller may supply what is missing or remedy the legal defect. If the seller fails or refuses to remedy the defect in time, the buyer may claim a discount on the purchase price or withdraw from the contract. The buyer cannot change the choice made without the seller's consent.
    6. As long as the buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, the seller may supply what is missing or remedy the legal defect. If the seller fails or refuses to remedy the defect in time, the buyer may claim a discount on the purchase price or withdraw from the contract. The buyer cannot change the choice made without the seller's consent.
    7. The buyer has the right to have a new item delivered or a part replaced even in the case of a removable defect, if the item cannot be used properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the buyer also has the right to withdraw from the contract. The buyer also has the right to withdraw or to request a reasonable discount if the defect cannot be removed and the object cannot be used properly because of the defect.
    8. The buyer is not entitled to the right of defective performance if he knew before taking over the thing that the thing has a defect or if the buyer himself caused the defect. If the thing has a defect for which the seller is obliged and if the thing is sold at a lower price or if it is a used thing, the buyer has the right to a reasonable discount instead of the right to exchange the thing. If the buyer has not notified the defect in time, he shall lose the right to withdraw from the contract. The buyer may neither withdraw from the contract nor demand delivery of a new item if he cannot return the item in the condition in which he received it; exceptions are provided for by law. When a new item is delivered, the buyer shall return the original item to the seller at the seller's expense. Until the defect has been rectified, the buyer need not pay the part of the purchase price estimated to be reasonably equivalent to his right to a discount.
    9. The seller decides on the complaint immediately upon personal submission, in complex cases within 3 working days. This time limit does not include the time required to assess the defect, depending on the type of product. The complaint, including the removal of the defect, must be settled without undue delay, at the latest within 30 days from the date of the complaint, unless the seller and the buyer-consumer agree on a longer period. Failure to meet this deadline shall be deemed a material breach of the purchase contract.

  9. Other rights and obligations of the parties

    1. The buyer acquires ownership of the goods upon payment of the full purchase price and acceptance of the goods. In the meantime, the Buyer shall not have the right to dispose of the goods without the prior express consent of the Seller and shall bear the full risk of any damage, loss or destruction of the goods.
    2. Consumer complaints are handled by the seller via an electronic address: inflorita@inflorita.cz. The Seller shall send information about the settlement of the Buyer's complaint to the Buyer's electronic address.
    3. In the event that a dispute arises between the buyer and the seller under a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the buyer as a consumer may also submit a proposal for an out-of-court settlement of such a dispute to a designated entity for the out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - Department ADR, Štěpánská 15, 120 00 Praha 2, Email: adr@coi.cz, Web: adr.coi.cz, which is also a state supervisory authority, or to another entity authorised by the Ministry of Industry and Trade. The consumer may also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.

  10. Delivery

    1. Unless otherwise agreed, all correspondence relating to the Purchase Contract must be delivered to the other party in writing, with electronic mail also being accepted. Most messages delivered to the Buyer shall be delivered to the e-mail address indicated in the Buyer's user account, especially in the case of order confirmation and sending of tax documents and invoices. The Seller shall inform the Buyer of the handover of the goods for shipment by written notification sent to the Buyer's e-mail address..

  11. Final provisions

    1. If the relationship related to the use of the website or the legal relationship based on the purchase contract contains an international (foreign) element, then the parties agree that their mutual relationship is governed by Czech law. This is without prejudice to the consumer's rights under generally binding legislation.
    2. Personal data protection is governed by a separate document, which can be found at: www.inflorita.com - information on the processing of customers' personal data
    3. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the contract of sale or the terms and conditions shall be in writing.
    4. Individual purchase contracts are archived by the seller in electronic form and are not accessible to third parties.
    5. Seller's contact details:

      Delivery address:

      INTEGRA METAL SYSTEMS s.r.o.
      E-shop inFlorita
      Řecká 1289, 250 81 Nehvizdy
      Electronic mail address: inflorita@inflorita.cz
      Questions about online orders: inflorita@inflorita.cz
      Phone: +420 271 743 400

 

INTEGRA METAL SYSTEMS s.r.o.